Enterprise CS Specialist

Seattle, Washington, United States | Customer Success | Full-time | Fully remote

Apply
ENTERPRISE CS SPECIALIST
As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.

RESPONSIBILITIES
  • Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
  • Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
  • Review client concerns and seek to improve all aspects of the client experience with the company;
  • Constantly promote the value of the InEvent platform and upselling through customer/client experience;
  • Suggest optimization of existing processes within all Customer Success initiatives;
  • Support Enterprise clients over emails and virtual calls.
PRE-REQUISITES
  • 4+ years of experience in a Customer Success or Account Management position is a must;
  • Exceptional ability to communicate/present and foster positive business relationships;
  • Experience with delivery of training or live customer support;
  • Technical skills are a must; HTML and CSS or any programming knowledge is a plus;
  • Accountability and personal organization are essential;
  • Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
  • Outstanding communication skills;
  • Problem solver by nature;
  • Be a fast learner and resilient;
  • Permission to travel and work in the U.S (should have an SSN);
  • Periodic visits to client offices may be required for training and implementations, anticipated to range from 10-20% of the time. Travel expenses will be covered by the company.

     

    PERKS

    • Global Health Insurance, including $0 deductible and outpatient;
    • Paid Time Off (PTO);
    • Annual Summits;
    • Birthday Gift and Work Anniversary Gifts.

      CONTRACT: This is a Permanent, Full-time position (40hrs per week).
Share this opening with friends