Enterprise Customer Success Manager

Bucharest, Romania | Customer Success | Full-time | Fully remote

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ABOUT INEVENT
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
 
WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.
 
ENTERPRISE CUSTOMER SUCCESS MANAGER
InEvent is looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.
 
RESPONSIBILITIES:
  • Work and discuss strategies together with InEvent c-level suite.
  • Develop relationships with event managers and directors of a global clientele.
  • Create scalable processes to serve customer segments as effectively and quickly as possible.
  • Constantly review and improve customer experience.
  • Provide insight to strategic project planning and delivery execution oversight.
  • Nurture and develop a multicultural and fast-growing team.
  • Give constant feedback to product development and support sales processes.
PRE-REQUISITES:
  • 5+ years of experience in customer success, project management, or enterprise software sales is preferred.
  • Experience in leading projects from scratch, preferably with a team.
  • Experience with upselling and cross-selling are highly valuable.
  • B2B experience.
  • Proven track of generating and maintaining relationships with customers.
  • Proficient English.
  • Experience in a tech startup is a differential.
  • Availability to work with different time zones.
PERKS:
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts
CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!#Inspiration - To learn more about us and our values visit us here.